21 July 2017

Interview date: 11 August 2017

Information Services are looking for an experienced Service Management professional to join the Customer Service Delivery Team. 

Reporting to the Customer Service Delivery Manager, the Incident and Change Manager will have responsibility for ensuring that the two processes are effective across the department, and that they remain relevant and fit for purpose. ITIL qualified to practitioner level, the role holder will have an in depth knowledge of the Service Transition and/or Service Operation lifecycle.

As part of the role, the post holder is also the Team Leader for the Service Desk, the successful candidate will be responsible for overseeing day to day operational activities, acting as a liaison point for the Service Desk and keeping the team informed through dissemination of information.

Comfortable working at all levels of the organisation, the role holder will Chair the monthly CAB to seek authorisations for changes, and create appropriate plans for communication and management of subsequent actions. 

This role demands a highly organised and motivated individual with the passion to deliver excellent customer service and satisfaction, a team player able to positively influence others in ensuring that desired outcomes are achieved.